B2B and B2C Sales

[richardw491]

Hi Everyone,

I wondered if theres anyone out there that could offer some advice or suggestions please?
I have just set up a new online business whereby I sell items which are dropshiped from a company directly to my customer. I never see the item at all.
I made my first sale (woohoo) and I guess its sods law that the piece of furniture arrived damaged. As the contract between me and my customer is B2C i have to replace or refund which is perfectly fine. However, my dropshiper has advised that once the product leaves them, with a courier employed/contracted to them, any issues are now my problem, i.e. they will not replace or refund therefore they have my money and i would have to risk placing another order with them to fullfil my customers requirement. I have checked their FAQ's on their website and this is reiterated in there.
I understand B2B and B2C law is different but my dropshiper are taking no liability whatsoever. I am no lawyer but currently i am hundreds of pounds out of pocket.
Do i have any come back on my dropshiper at all as the contract I have is with this company.
Thank you for reading and any advice you can offer.

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