Objection In Inside Sales

This forum discusses about Inside Sales Concept,Tricks,Techniques and Salary
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Re: Objection In Inside Sales

#1 Postby s1sonal » Thu Aug 21, 2014 9:21 am

There are lot many objections in inside sales which makes it more challenging for the sales personnel to tackle them. In this scenario beforehand information gathering is important about the prospective client. Objections related to price,timings are obvious.

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Re: Objection In Inside Sales

#2 Postby ISTTMpooja326 » Tue Jun 24, 2014 10:20 am

There are many objections a sales person face during the cold calls. And to deal with this problem is a big challenge.
Many of the customers says different type of objections and to convince them spontaneously is a big task. Some of the objections are below:
I am not interested.
I m busy now call me later.
I know about the product and I am not interested etc.,.
So before calling to any customer collect the details about the person and organization completely.
So on that basis you know who is your potential customer and who is not.
Where there is need of your product there will be very less chance for objection and if the customer was busy you can ask his/her comfortable time when he /she will be available to with you.

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Re: Objection In Inside Sales

#3 Postby Priya16 » Sat May 24, 2014 12:22 am

Objection in inside sales is what every person faces in his career. We need to accept those objections, work towards it and develop and enhance our skills. We should have that good communication skills so as to convince customers. We should know the tactics to convince customer. Initially, we might face many objections. But these objections help us to ask question as to where we are going wrong?? Then we may find out our mistakes and then correct them the another day. This goes for few days and then after few days you will be confident enough and till that time you must have known tactics as to which customer you need to speak how and how you will convince them. You need to think from the consumers perspectives and have to make them understand that how your product is useful for them and the customer is useful for the organisation.

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Re: Objection In Inside Sales

#4 Postby Kalpit » Tue May 21, 2013 8:50 pm

Totally agreed . The most imp in inside sales is to talk by heart and then follow by brain.. the objection get over. Today every one wants respect and that is what is missing and we have to show that the most in inside sales

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Objection In Inside Sales

#5 Postby archit » Sun May 05, 2013 9:54 pm

Most of the times during Cold calls Inside Sales professional face below objection:

>I am Happy with My present supplier or service provider
>Your prices are too high
>Your Product is new too me

All three statements are closing statement which clearly shows customers disinterest..But what is the solution for same?

Well you need to put yourself in customer shoes and think about situation, these response are bound to come as no one is waiting for your call to take your product and service..For example if any CIO require CRM software to be implemented in his organisation will he wait for someone to call him and fulfill his requirement or he will search vendor from his own. The role of inside sales is to cover maximum market with limited work force..

One should not get disheartened buy above rejections, role of a inside sale professional is not to call and sell product in first go. His main job is to identify potential of client and ability to establish relationship. So that in future if any requirement comes up he should be first point of contact.

Major problem in Inside sales is people touch lot of accounts and they talk to lot of people in a day so it becomes difficult for them to remember each and every client. The best solution to this problem is have your own strategy and set of accounts..You know your product best and you know who could be your prospective buyer..the best policy in inside sales is to identify your own set of accounts and penetrate as deep as possible in those accounts. Relationship are not built in a day you need to constantly be in touch with your prospective clients to establish relationship and once you are their preferred choice you can be assured of recurring business.

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