Every Sales person follow the same process and these steps should be followed in order to achieve success.

Knowledge of Product - Sales person can able to explain how the product works or why it’s unique that the benefits to the customer are left out of the discussion.

Prospecting - Most important element is to create a qualified prospect,searching a new customers and existing ones.

Approach - This is the step where you begin to build a relationship with your prospect.

Presentation - The presentation should be very interactive just focus on benefits rather than features. Your presentation will be a focused and relevant.

Closing - Identifying closing signals from the prospect and offer something extra to get the buyer agree.

Follow-up - Followup is building a long term relationship with your customers for referrals and repeat sales.

1.Contact
2.Meeting
3.Presentation
4.Scope
5.Close

Inside sales is the process where the sales person reach the customer through phone or online instead of travelling and meeting the customer face-to-face.
The inside sales person has to sell the product through phone or online.
The sales person have to make the cold calls to the customer about the product and service.
Now-a-days it was used by many industry even for taking the surveys and feedback about the company product.
And even it also receive the calls from the in order to solve their queries.

The basic inside sales process is:

Inquiries

Marketing qualified leads

Sales accepted leads

Sales qualified leads

Closed/won business

The Inside sales process basically includes:

1. Discovery

2. Lead qualification

3. Lead generation

4. Sales appointment setting

5. Sales process

6. Close -sales win

7. Account management

8. Follow up

Hence, the inside sales process keeps on repiting after the follow up i.e again to the discovery.

Inside sales process is cyclic process like

Establish relationship>Need reorganization> formulate solution > close the sale > deliver and evaluate>......
The process will continue in cyclic way….

As per my views it is clear.,

Prospect ====> Introduce ====> Demonstrate ====> Validate ====> Negotiate ====> CLOSE .. ==> use references..


Cheers

What are the different processes involved in inside sales??