Due to no face to face interaction with client, Inside sales is a tough task. At very basic level you will have to win customers trust. You'll have to make him believe that the deal is beneficial for him and this is the best he can get. As there is no face to face interaction client might face queries any point of time, so those queries should be resolved effectively and most important timely. And one should be careful that once you are resolving doubts it should not create more confusion for the client.

After the introduction just first try to know what they want and at what range according to their requirements show the products and services and explain
them how it helps them in their usual life and try to match with the customer requirements.

In order to excel in the inside sales job there are certain important points to be remembered :-

1.Sales personnel must possess sound knowledge of all the products to be pitched,Knowledge about the client business & services.
2.He should be confident about the company & its products .
3.Good communication skills & ability to generate interest is must.
4.Sales personnel should not only be a good talker but also a good listener.
5.He should understand the customers requirement first then proceed with his sales pitch.

Inside sales is all about how you build your rapport with your customer. It is the base of the closure of the deal because one does not get to see each other and we have to make him feel that we are offering him a product or service with which he will get benefited. Once you win his confidence then the sale process will automatically head towards closure.

The need to know. Knowledge is power and that too especially true when you are in sales. The more you know about your customer, the more power you have to develop a value proposition by pinpointing the exact features and benefits that will make customers eager to buy. Good sales professionals are not only good at pitching their product but they should be good at extracting information from their target audience to shorten the sales cycle and determining how their product will most effectively and efficiently respond to their customers’ needs, goals and desires.
For instance, if the organization’s goal is to generate leads for outside sales teams, inside sales professionals need to be trained to ask the questions that will lead them to the person who signs the purchase orders, not submits them.

An Inside sales Representative have to be multitasking and have to train their mind in such a way so that it can respond to multiple needs simultaneously. In the course of a day, an outside sales representative may call on four prospects. In contrast, a typical inside sales representative will speak with dozens – jumping from one selling scenario to the next, often within a matter of minutes.

Extraordinary communication skills. The best communicators aren't the best talkers but also the best listeners. Inside salespeople don’t have the luxury of observation, they can’t see body language or facial expression. All they have is their ability to hear their customer and understand the meaning behind a certain tone of voice, or a pause. A good inside sales professionals are focused on listening to the customer so they can respond appropriately.

Respect for process and strategy. The best inside sales organizations have a very thorough understanding of their sales cycle and can minutely map out where their sales teams must go to win the deal. Most important their inside sales teams are committed to follow this process and they realize that the right kind of activity will drive the right kind of results.

The drive to win. This quality is critical Inside sales professionals must be self-starters who thrive on achieving their goals. They will do what it takes – from sustaining a certain number of outbound calls to fearlessly networking to reach the decision maker to making a Web presentation – if that means they’ll make their numbers. They do not hesitate to ask for the sale and they don’t crumble when they get “no” for an answer. Without this quality, none of the others matter. You can communicate beautifully, can be exceptional at following direction, but if you can’t close the deal, everything will go in vain..

~~.. Happy Sales..~~