5 ways to be a Master in Customer Follow Up

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Re: 5 ways to be a Master in Customer Follow Up

#1 Postby Sales_20 » Sat Apr 19, 2014 11:35 am

These steps are really worth to implement when it comes to take customer follow ups.Being the toughest part of sales this thing should be handled by a salesperson very calmly and intelligently.

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5 ways to be a Master in Customer Follow Up

#2 Postby Shivani » Wed Oct 09, 2013 2:55 pm

According to a research the most complaints that customers have been dealing with is Poor Follow Ups..Fifty six percent complain that they need to re-explain their issue when calling back. Sixty two percent report having to repeatedly contact the company to get their issues resolved.

How you can be a master in Customer Follow-Up..Check out these Five Steps..

Expectations the main Agenda

First and foremost of all is...If you don’t set expectations, your customers will set their own. By being proactive, you can influence how they perceive their satisfaction with the eventual outcome. Be specific about what needs to be followed up on and when you will get back to them. Then, get back to the customer in the promised time frame even if there is not a resolution.

Focus On After the Sale

The succes story of most of the businesses have started up with their good relationships & great follow-ups with the customers..So what you have to do in this case is don’t contact the customer until they need to make the next one. This only shows that the business is interested in the sale – not the success of their customer.

Being Special

Twice or thrice in a year reach out to your customers with some special offers with a no conditions apply tag with it.Because sometimes these offers also become irritating for the customers due to their clauses.

Get Personal

People love to business with the ones who they can trust or they know them well..so make it in your brand also be more conversational in customer communication. Use real employee names when sending emails or leaving messages.

Make your Staff good Decision Makers

Give your staff good training to deal with the clients..afterall they are the ones who are dealing with the clients and in some of the cases they might know the best what they can do to close a deal.

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