Mystery Shopping

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Namita
Posts: 78
Joined: Mon Jan 28, 2013 4:58 pm

Re: Mystery Shopping

#1 Postby Namita » Wed Aug 21, 2013 1:15 pm

Mystery Shopping is the perfect way for a person to earn extra money by being a service checker in spare time. By giving a specific report on all the details of shopping trip, one can help change the way customer services are provided everywhere.A Mystery Shopper is sent to an outlet to purchase particular items or observe specific aspects about a company’s product or service offerings

shreya
Posts: 63
Joined: Mon Jul 15, 2013 5:32 pm

Re: Mystery Shopping

#2 Postby shreya » Mon Aug 12, 2013 9:21 am

A mystery shopper is a person who visits an establishment (a retail store, bank, restaurant etc) for the purpose of observing and measuring customer service, product quality and the environment of the store.
Sometimes retailers hire companies to evaluate the quality of service in their stores, they often use mystery shoppers to get the information. They instruct a mystery shopper to make a particular purchase in a store or restaurant, and then report on the experience. Typically, the shopper is reimbursed and can keep the product or service. Sometimes the shopper receives a small payment, as well.
so, we can say, A mystery shopper is a person who poses as a real customer whilst assessing customer service levels provided by a company or organisation...
:lol: :lol:

sakshinair929
Posts: 1
Joined: Fri Aug 09, 2013 11:18 am

Mystery Shopping

#3 Postby sakshinair929 » Fri Aug 09, 2013 11:20 am

Can anyone tell me, Who is a Mystery Shopper?


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