How to Make Your Customers Happy

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jayprakashimtn
Posts: 92
Joined: Sun Nov 23, 2014 10:57 pm

Re: How to Make Your Customers Happy

#1 Postby jayprakashimtn » Sat May 16, 2015 1:04 pm

The customers purchase your product because it provides a core benefit to them, however you can exceed the expectation of the buyers and create a feature rich product that does more than just satisfy the core need. The firm can differentiate its product from that of the competitors by adding features to the product. Adding features enables the firm to gain a competitive edge over the rivals by creating the perception of having a superior product among the consumers. Adding features is not the only way to establish your product as the superior one, the same can be done through successful marketing campaigns and advertising.

Apart from adding features and marketing, you can also differentiate your product by providing quality post sale services. Prompt and efficient service can also make the customers happy and give your product an edge over rivals.

archanaimtn
Posts: 59
Joined: Tue Nov 25, 2014 1:57 pm

Re: How to Make Your Customers Happy

#2 Postby archanaimtn » Fri May 15, 2015 6:59 pm

“Your most unhappy customers are your biggest source of learning” - Bill Gates

Customers are the biggest assets to a company. If they are happy, you are happy. It’s not they who are dependent on us, but we who are dependent on them. “Customer is the King”, is what an organisation should follow if they see themselves striving to be the best. They form the biggest resource and it is we who need to use it wisely. Two of the biggest weapons to use here is customer satisfaction and customer loyalty. You need to give all that your customer wants. You need to understand them, know them and identify their requirements. If you excel in this, you are destined to move ahead.

Listening to them and understanding their problems always help. One should try to give all that your customer wants. Understand their requirements and give them a solution that is a win win situation for both, the customer and the company.Offers, incentives always help. They help in keeping the customers interest in the company.

Remember, if you want to grow, you need to make your customers happy. They form your backbone and they are the one to take you forward.

ISTTMVINAY457
Posts: 107
Joined: Mon Apr 28, 2014 7:54 pm

Re: How to Make Your Customers Happy

#3 Postby ISTTMVINAY457 » Thu May 29, 2014 8:36 am

How to make customer happy?
Really this work is challenging work for every sales person. I think it’s not easy work but we can do that by finding what customer expecting either from product or service. Suppose customer visit the store ,then sales person should receive that person politely and ask them politely what they require, like that sales person should approach customer. Moreover sales person should explain any product or service in technical way, and explain about advantages of the product or service then only customer believe the product and company also. Service, company should provide the best service to the customer and they should available to the customer in any time. Good service makes customer more happy always. Maintain good relation with customer, best example for this is SBI. SBI wish their customer on their birthdays, it means they are trying to attract customer in different way, and even they are maintaining constant healthy relationship.

ISTTMpooja326
Posts: 109
Joined: Fri May 02, 2014 6:46 pm

Re: How to Make Your Customers Happy

#4 Postby ISTTMpooja326 » Wed May 28, 2014 10:33 am

To make customers happy, first the sales person need to understand the customers requirement and does it matches with his/ her target customer.
If yes, then he/she should proceed to convince the customer.
the sales person should be polite while talking and should give more importance to the customers requirements and needs.
Even the sales person should understand that at what range of price they want buy the product or service.
the sales person should explain the benefits of the product to the customer if he/s he buy instead of explaining the qualities and quantities of the product or service.

vijayadurga09
Posts: 1
Joined: Tue May 27, 2014 7:27 pm

Re: How to Make Your Customers Happy

#5 Postby vijayadurga09 » Tue May 27, 2014 7:37 pm

By providing amazing offers.
And giving more services.
Improving the features of the product according to the customers requirement.
taking the feedback of the customers abut the product and services and make the corrections inorder to over come the feed back of the customer.
providing the customer best guidence about their doubts or enquiries.

shalini1792
Posts: 140
Joined: Thu Apr 24, 2014 1:39 pm

Re: How to Make Your Customers Happy

#6 Postby shalini1792 » Mon May 26, 2014 11:04 am

Some ways to make the customer happy is

1. Listening to there grievances and to provide them with the solutions so that they feel satisfied with the product.

2. If the customer has approached with any problem , the particular employee should take the responsibility to perform the right duties and accomplish the task.

3. The organisation head of departments should know that which employee is performing well in the organisation so that they can be kept in front to deal with the customers .

4. Sometimes customers when reach out with their problems they just need simple solutions for there problem, hence at that time the employee s presence of mind is counted a lot.

5. The employee should be very polite and kind to the customer dealing with them which makes them feel comfortable and happy to visit again.

Nakul1234
Posts: 6
Joined: Thu Nov 07, 2013 5:03 pm

Re: How to Make Your Customers Happy

#7 Postby Nakul1234 » Tue Jan 14, 2014 5:54 pm

Customer is a god for us. So whenever we are talking to the customer we should be calm and patient the key to make the customer happy is first listen to him what ever he is saying to you very politely and patiently . And then give your views that sir/ mam that product will not suit you please buy this product you will definitely get the ROI on what i am saying because earlier also i have given this product to 1 customer he was very happy and after few days he called me and told that the product which i have suggested him he has got the maximum sale that month . Sir our motto is "IF CUSTOMER IS HAPPY WE ARE HAPPY " .

And sometimes customer also tells you that i want that product only which i have told you and its our duty to tell him/her that whether that product will match their requirement or not . If he / she does not agree on your point please be patient sell the product which he / she wants and tell him rest is all up to you whether you will get the ROI or not clearly . So that in future he can not blame you that i have suggested him the wrong product......Be happy and always keep your customer happy...... :) :)

ShubhamP
Posts: 17
Joined: Fri Dec 13, 2013 11:10 am

Re: How to Make Your Customers Happy

#8 Postby ShubhamP » Tue Jan 14, 2014 10:21 am

Customer is king so it is very important to make him happy. We can make the customer happy in the following ways:
1)Be very polite and calm.
2)Understand the exact problem faced by the customer.
3)Solve the problem and promise that it will never happen again.
4)Ensure the customer that you will always provide the best services.

apoorvkulsh29
Posts: 7
Joined: Mon Jan 06, 2014 10:09 am

Re: How to Make Your Customers Happy

#9 Postby apoorvkulsh29 » Mon Jan 06, 2014 1:10 pm

Coming from B2B sales back groung.. many times i came acroos the situation when client tries to keep his/her upper hand over you.. keeping aside the fact that Business Association is always about mutual benefit.. one need keep projecting the same(Business Association is always about mutual benefit)..in a polite and a shuttle manner.. there is no determined process to keep a client happy... But some of the key facotrs which needs to be kept in mind while communcation with client.. which can be helpful for a healthy business relation with client are:
Be polite
Be calm
Be Confident
Be on a words your
At an the end of the day.. it's about what client is geeting in propotion to the amount he/she is spending
And Last but not the least.. Business Association is always about mutual benefit..

apoorvkulsh29
Posts: 7
Joined: Mon Jan 06, 2014 10:09 am

Re: How to Make Your Customers Happy

#10 Postby apoorvkulsh29 » Mon Jan 06, 2014 10:45 am

Coming from B2B sales back ground.. many times i have came across the situation when client tries to keep his/her upper hand over you.. keeping aside the fact that the bussiness associtation is always about mutual benefit.. the best way to projecting the same( bussiness associtation is always about mutual benefit).. always try to put your point in a a polite manner.. there is no way you can keep a client happy.. some of the factors, which can only help to have a healthy business relationship with client, you need to keep in mind while communcating with client are:
Be polite
Be calm
Be confident
Be Equipped with product knowledge
Be on the words you initiated the conversation with
But at the end of the day, it's about the value clients get in propotion to the money he spends...
And last but not the least.. bussiness associtation is always about mutual benefit..


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