Inside sales - the 5 dumb mistakes

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khyatiimtn
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Inside sales - the 5 dumb mistakes

#1 Postby khyatiimtn » Mon May 25, 2015 4:39 pm

The 5 dumb mistakes usually that takes place inside sales are :
1. Telephonic calls : It is usually difficult to differentiate whether the customer is a potential customer. He can be converted into a final customers or not. We often come across a customer who are very sweet with their words & we misunderstand them as our potential customers. Therefore it should be dealt more in a person rather than telephonic calls

2. More talk less listening : It is important to understand the needs of the customer rather than just talking about your own product & company. This will help in catering to the needs of the customers better.

3. Option 'B' valid : If the customer doesn't like product 'A' than there should be an option 'B' with the company to offer.

4. Casual Approach : There should be a formal and professional approach in handling customers as they are the one's who can make or break the business.

5. Proper follow up : It is must because if we don't follow up we might end up loosing the customers.

Hence , these are the five mistakes usually committed

archanaimtn
Posts: 59
Joined: Tue Nov 25, 2014 1:57 pm

Re: Inside sales - the 5 dumb mistakes

#2 Postby archanaimtn » Wed Apr 01, 2015 4:26 pm

5 Dumb mistakes in sales :
1. Assumptions: One of the biggest mistakes in sales is when we start assuming thing. What if things are not actually the way we think it to be? It can lead to losing up your clients and huge loss.
2. No Back Up: A plan B should always be in your pocket. You never know when you have to play a different card. You clients will be happy as it will portray you as an efficient and a clever entity. No back up will leave you nowhere and will be a waste of both time and money.
3. A ‘Yes’ to all client’s requisites, even if it’s not feasible: Customers are our biggest assets, but that doesn’t me we have to agree and accept all their requirements even though we feel it’s not feasible. Our resources are limited, and we should try to find the optimum solution and not go beyond that.
4. Incomplete knowledge about your product: Incomplete knowledge can lead to disasters. You should know what you are handling and have a perfect idea about it. You should be able to answer all questions that pop up from the client’s side and respond it confidently, as this would help in building up clients trust in you.
5. Improper communication: Communication forms the base of everything. There should be a proper follow up. Communication should be in such a way that that its effective on one hand, and it does irritate or put forward a negative image of you in front of your clients, on the other.

rachna
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Joined: Wed Sep 05, 2012 3:25 pm

Re: Inside sales - the 5 dumb mistakes

#3 Postby rachna » Mon Feb 09, 2015 10:12 am

The five dumb mistakes mostly happens in inside sales is:
1.Poor judgment of the customer.
2.Explaining our product only.
3.Poor judgment of customer pocket.
4.Don't listen carefully what customer is saying.
5.Hard Negotiation.

bhawna
Posts: 54
Joined: Fri Jan 18, 2013 10:55 am

Re: Inside sales - the 5 dumb mistakes

#4 Postby bhawna » Sat Sep 20, 2014 3:09 pm

In Inside Sales, firstly the salesperson should understand the customer's requirement clearly & then only a product suggestion should be given.Without knowing what the customer requires the call can lead to just a no from other end.

Shikha Gupta
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Re: Inside sales - the 5 dumb mistakes

#5 Postby Shikha Gupta » Tue Apr 09, 2013 10:11 pm

Following are the 5 dumb mistake which gen.people do in inside sales due to which sales does not happen-
1>Poor judgement of the prospect-This generally happens in inside sales because its difficult to identify whether the person genuinely want your services or just is an information seeker.
2>Not using appropriate language- Instead of beating around the bush one should straight tell the reason of call while talking to the customer because this only create the interest in the person to listen to you and save your time
3>Hiding the exact info about your product or services- Most of the people do just that for the heck of sales they don't tell their client about their product and once the person comes to know about it he refuses to go with those services.
4>Poor Negotiation
5>Repetitive follow ups - Doing repetitive follow up sometime irritates your customer and they deny for your services

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deepak
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Joined: Sat Nov 03, 2012 11:59 am

Re: Inside sales - the 5 dumb mistakes

#6 Postby deepak » Tue Apr 09, 2013 9:56 am

Yes converting prospect into customer is little difficult in case of inside sales because in inside sales whole conversation with customers happening over telephone /online and in first call hardly sales people get 5 min wherein they have to convince customer for further discussion, In Inside sales I would say first call is the most important or crucial factor, based on the same customer decides how good you are and how good is your product /services for their business and accordingly they give their time. Therefore, people in inside sales should be active, good listener & give their 100% on each call..

5 dumb mistakes which one does because of which sale do not happen:-
-People don't listen carefully what customer is saying.
-Unable to handle the customer queries.
-People don't follow the sales process
-Negotiation in a wrong way.
-Wrong commitment to customers.

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Nakul
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Re: Inside sales - the 5 dumb mistakes

#7 Postby Nakul » Tue Apr 09, 2013 9:55 am

In insides sales it is common that converting prospect into customer is little difficult. 5 dumb mistakes which one does because of which sale do not happen are as follow :
1. While talking to customer not communicating the product right .

2. Giving the false commitment to customer that sir you purchase the material it is of best quality and giving him some low quality material.

3. While talking to customer you tell him that we can give you this much discount ,but you don't have the authority ,you just want to sell your product and when the deal is in the last stage and client says that we are going ahead with the product and then you tell we can not give this much discount .

4.The more information you offer to people, the more likely they’ll be confused. And when people are confused, they won’t become a customer.

5.Don’t be a “yes” man because when you say yes to customer many times they thing what ever we want the seller will give to us because they want to sell their product .So at times telling every time "yes" can harm your sales..

pearl
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Joined: Mon Jan 28, 2013 3:40 pm

Re: Inside sales - the 5 dumb mistakes

#8 Postby pearl » Tue Apr 09, 2013 9:48 am

When we take a case of Inside sales, the most common 5 mistakes, due to which sales do not happen are mentioned below.
1. Relationship Building, maximum sales professionals lose their deal due to this.
2. Command on Product, less product knowledge can be weakest point for sales professional.
3. Homework about client & company we are dealing with, one should have detail info about his designation & company's background.
4. Ego problem, most of us get rude with the client when it comes on a long negotiation dragging till days.
5. Last & the most important - Do not try to sell.. rather try to tell about product & services, which most of the sales force do not follow this.

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avinash
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Re: Inside sales - the 5 dumb mistakes

#9 Postby avinash » Tue Apr 09, 2013 9:40 am

Mistake 1 :: Talking about yourself and your products only.. (blah.. blah.. blah..), without hearing about any requirement of client and assuming that he understood everything.,

Mistake 2 :: Calling the gatekeeper without any contact name.. You should have a contact name of the decision maker with your before calling in a company, else the gatekeeper will hang you on the spot..

Mistake 3 :: Failing to answer the objections of the client.. :: keep a list of answers ready before calling, so you don't have to fold up on objections.

Mistake 4 :: Failing to LISTEN, not even bothered to hear what he wants to say.

Mistake 5 :: Irrelevant message, mail or voice mail.. if you didn't find a person, the mail or voice mail that you are leaving should be brief and then a call back.

archit
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Joined: Thu Dec 13, 2012 4:25 pm

Re: Inside sales - the 5 dumb mistakes

#10 Postby archit » Mon Apr 08, 2013 10:23 pm

Yes it is true in inside sales converting a prospect into customer is little difficult and most of the times people commit below mistakes:

1. Poor judgement about caller:
In Inside sale it becomes little difficult to differentiate between genuine buyer and casual information gatherer....

2.Lack of proper follow up:
In Inside sales since one can touch many customer in a day most of the people lack in following up religiously with prospective buyer

3. Effective Utilization of time:
If one analyze his market and customer their is only specific time in a day when one should call and when one should do follow up but most of the time inside sales people do reverse of it

4. Having Fake Assumption:
It is a fact that people can understand only 10-20% of what hey listen..therefore to have assumption that you have explained everything and other person has understood it completely is a big mistake.

5.Poor First impression
On phone it is generally seen first call is most decisive and people purchase on the basis of first assumption..so if you have poor first impression your customer will never come back to you.


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